DENCO COURIER SERVICE

OUR MISSION AND PASSION

It is the mission of the company to provide our clients with a effortless, reliable and cost effective courier service. We are committed to service excellence and we will always put the needs of our clients first.
 

STRENGTH OF OUR BUSINESS

1) We are serious about our customer service. Our customers are mostly situated in small and medium size towns and depend on our deliveries to provide their customers with good and reliable service in turn.

2) We conduct our business with honesty and Integrity.

3) We accept responsibility. If we make a mistake, like we all do, we don’t blame somebody else, we apologize and rectify the problem. We have never lost a customer for telling the truth.

4) We Earn the trust of our customers.

5) We keep our customers informed. Should there be a problem with a collection or a delivery the customer will be contacted and kept up to date.

6) We believe in personal service, something we seem to have lost in the electronic era we are living in. To us the customer is a person not just a number.

ADMIN

Our office staff are well trained and the company has developed it’s own internal systems. Proof of delivery are available on the day of delivery after 13h00. Signed Delivery notes, Copy invoices and statements are a call away and will be forwarded within the hour.

SECURITY

All our vehicles are fitted with Tracker Skytrax fleet units and are on 24hour satellite surveillance. Tracker units are upgraded every 24 months and were replaced in May 2017.

INSURANCE

Insurance cover by Santam and Associated Marine. All risk including Fire, Collison and Overturning , including Theft and hijacking, Pilferage or damage to products   R300000,00 per load. Total maximum R10 000 000,00 No environmental liability clause in place at the moment but Envirosure policy available From Associated Marine.